Please be aware that due to essential health and safety maintenance there will be a programme of temporary site closures at our Household Waste Recycling Centres from Monday 19 February to Tuesday 27 February 2018. However, while one site is closed there will still be two sites open. Full details here.
Be a greener gardener and recycle your waste using our garden waste collection service. For just £20 per year, we can collect your garden waste for you.
The deadline has now passed for residents joining the 2017/18 garden waste service. Further information about how to sign up for the 2018/19 service will be available from April 2018.
Report a Missed Garden Waste Collection
If you want to report a missed garden waste collection, please contact us the day after your collection was missed. Before contacting us to report a missed collection, please ensure:
- The correct bin was put out for collection.
- The bin was at the kerbside or the designated collection point by 6.30am.
- The bin was not too heavy to be lifted by the collection crew.
- The correct items were in the bin.
If our records show;
- A street has been serviced then the bin will be collected at the next scheduled collection.
- An assisted lift has been missed it will be collected within three working days
- A street has been missed* then the street will be collected within three working days
(A *missed street could be because of inaccessibility due to parked cars or road works).
Residents are reminded that waste can be taken to any of our Household Waste and Recycling Centres
Please note we use an automated system which records when streets are serviced by our collection vehicles. If the system shows your street was serviced on the correct day bins will be deemed to have been not presented and collected on the next planned collection day
If you did put the correct bin out, it wasn't overloaded and was on the kerbside by 6.30am, please contact us after 4.30pm on your collection day and we will arrange for your bin to be collected within 3 working days.
Frequently asked questions
What can I put in my brown bin?
When will garden waste be collected?
Check your bin day online. If you have recently joined the scheme we will write to you to confirm your new bin collection dates prior to them starting.
What if I move house within Newcastle - will I have to pay again?
Yes, the scheme now relates to a collection service from a particular property or household. The service is not transferable either within or outside of Newcastle. The payment is for the collection service at the property.
What if I move out of the area?
If you move house, please leave the garden waste bin at the property.
How do you know who has paid for the service?
You will be sent a sticker which you will need to stick to the lid of your bin. Our collection crews will have details of all residents who have paid for the service and will only empty bins with stickers on them.
How do I return an unwanted brown bin?
Arrange online for your brown bin to be removed or phone 0191 278 7878 (ask for 'garden waste').
Can I get assistance moving my bin?
If you already receive assistance to put out your green waste bin, you will automatically receive a assistance with your garden waste bin. If not, find out about the assisted lift service.
Buy soil conditioning compost recycled in Newcastle
Garden waste is taken to our composting facility at Sandhills near Walbottle to be recycled and turned into high quality soil conditioner. You can purchase this soil conditioner by the tonne or in 25kg bags to use in your own garden. Find out more on the Sandhills webpage.
You can contact the garden waste service by:
- Email: firstname.lastname@example.org. Please provide your postal address when contacting us by email.
- Phone: 0191 278 7878 and ask for 'garden waste'.