We all have responsibility to manage flood risk in the City. As climate change begins to affect our weather systems, potentially we are likely to see hotter, drier summers and warmer, wetter winters. It is also possible that we will experience more frequent and severe downpours such as those experienced in 2012.  Newcastle and our partners are accounting, planning and making significant investments in Newcastle to reduce flooding risks as a result of climate change, but we will only be able to address the issues adequately together and this includes you. Information on climate change and its implications for flooding in Newcastle are documented.

How you can help

You can make a contribution to reducing the overall flood risk level. Individually this might not seem significant, but if all residents worked to reduce the run-off from their properties it could make a difference.

The simplest way to make a difference is to remove any debris from the top of drains and gullies and to keep them clear of leaves and rubbish. Any gullies that are are free of debris but still remain blocked should be reported to Envirocall Online or call 0191 278 7878. Your call will be logged and arrangements will be made to unblock the drain and reduce potential flooding. It helps the Council considerably.

Landscaping your garden with plants that thrive in damp, wet conditions, growing veg or owning a waterbutt all make an impact. The collected water can replenish your garden and also be used to wash your car or windows.

Saving water is a priority. Northumbrian Water provide advice on how to do this, you can also order free water saving products. Along with other UK water suppliers, Northumbrian Water has teamed up with SaveWater.co.uk to offer its customers a wide choice of water saving products that can reduce the risk of flooding.

If you are a resident with a culvert or watercourse in or around your garden, you have responsibilities as a riparian owner. Although the Environment Agency provides a range of advice and information to explain your risks and responsibilities, their booklet 'Living on the Edge' tells you all you need to know. 

Similarly, if you are planning a property improvement, you should be aware that any changes which involve paving an area bigger than 5m2 over the front of your house will require planning permission, unless the surface is permeable. More information about this is available on the Government's planning portal, or contact our Planning Guidance Section.

As a resident or business, if you have been affected by a flood event and could provide us with information on the extent and impacts you have experienced, we would encourage you to complete a Flooding Questionnaire.  Knowing where there has been flooding across the City helps us prioritise our work to reduce flood risks.  All your information and photographic or video evidence is valuable to us and will be kept completely confidential.  

You can complete the form here online, or if you prefer complete a paper version and email or return to us by post.

Email the questionnaire to: flood.management@newcastle.gov.uk

Forward your completed paper questionnaire to: Flood Risk Management Team, Newcastle City Council Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8QH

Alternatively, if you would like to speak to someone please call the Flood Risk Management Team on 0191 211 6848.

Northumbrian Water are undertaking a number of projects to improve the risk of flooding in Newcastle and include cleaning and upgrading of trunk water mains,  and upgrading sewer networks at Derwentdale Gardens, Brunton ParkKingsland and Stamfordham Road. To see all Northumbrian Water projects in the region, visit Northumbrian Water improvement schemes.

Newcastle City Council's Flood Risk Management Team are working in conjunction with partners and residents to develop practical flooding solutions. A list of priorities has been established and funding for flooding projects from the Environment Agency and DEFRA  means that Newcastle City Council can take forward plans to design and install flood protection measures across the City in 2015 and in the future.  Flood Prevention Programme 2014/15. (pdf, 41kb)

Useful links

 For more information about anything mentioned on this page, please contact flood.management@newcastle.gov.uk or call 0191 2116848 (office hours Mon-Fri 8.30am - 4.00pm). If you need emergency assistance contact Envirocall Online or call 0191 278 7878.

Page last updated: 
17 April 2018
1 Start 2 Complete
Was this page useful?