The officers of the Food Safety service of Newcastle City Council, carry out a wide range of activities to enforce food safety in the city and visit all food premises ranging from mobile vendors through to large-scale food production factories.
A variety of foods are sampled throughout the year to monitor quality, to check compliance with legal standards and identify any potential problems. Investigations may be undertaken regarding food complaints, food poisoning and infectious disease control.
Food hygiene ratings of businesses
The National Food Hygiene rating scheme operated by the Food Standards Agency allows anyone to find out if a restaurant, take-away or shop has good food hygiene standards.
The rating reflects the standards of food hygiene found at the business on the date of an inspection carried out by an Environmental Health Officer, it does not give a guide to food quality.
Following the carrying out of a Food Hygiene inspection, where any business in Newcastle has received a low Food Hygiene Rating Score (FHRS) but has carried out concerted efforts to address the previously identified concerns, an earlier re-assessment within the normal 3 month 'standstill period' can be made by Environmental Health. This additional service can be accessed through firstname.lastname@example.org or on (0191) 2116102. This service attracts a fee of £160.
- Food business registration
- Food complaints procedure
- Starting a new business
- Food hygiene inspections
- Toilet Provision (pdf 113 kb)
- Food hygiene training courses
- Food Standards Agency
Primary Authority is a statutory partnership where a business that has branches in a number of local authority areas can adopt any local authority as their Primary Authority. The business can set up a formal relationship for tailored advice, guidance and assistance; there will be a cost agreed between the parties based upon the time and assistance required. Other local authorities must consult that Primary Authority if any problems arise. Go to our webpage on the Primary Authority
Stowell Street Project
As a special project carried out during 2016/2017 restaurant owners and managers worked hard on a joint venture with the City Council's environmental health food team officers. The initiative has focused on raising standards of hygiene on both food and buildings.
It means that diners on the famous street can pop into any of its 18 restaurants and be assured that hygiene is either good or very good.
The City Council’s Assistant Director of Public Safety, Regulation and Development, Stephen Savage, said: “Congratulations must be given to the Stowell Street restaurants that have achieved the top marks for food hygiene. This shows their commitment to offering only the highest standards to customers so the public can eat out with confidence. We are proud to support these businesses in their achievement.”
Kam-Wah Mak, is Vice Chairman and Secretary of the North East Chinese Association. Mr Mak said: “The North East Chinese Association welcomed the hard work, advice and contributions from Newcastle City Council, Northumbria Water and NE1. “We would also like to say a big thank you to all the Stowell Street traders who have worked hard in the last few months.”
Food hygiene rating scores are displayed in the windows of restaurants and reflect the standards of food hygiene on the date of inspection. Inspections are stringent and cover: Food handling - preparation, cooking, re-heating, cooling and storage Building hygiene - structure, cleanliness, layout, lighting, ventilation and other facilities
Keeping records of checks to ensure food is safe to eat At the end of the inspection, the business is given one of the six ratings from 0-5. The top ratings of 4 and 5 mean that the business was found to have good or very good hygiene standards respectively.
You can check food hygiene ratings of premises by visiting www.food.gov.uk/ratings
Stowell Street is believed to have become the first street in Newcastle to have all its restaurants achieving high ratings for hygiene. To see a press article on the delivery of the project go to the Chronicle of the 31 March 2017.
We value input from you to help us ensure our service is meeting your needs. We would like to hear from you whether your experience of us has been good or in need of improvement. This helps us to ensure we keep doing the right things and make changes where we need to. You can give feedback to us through our survey, or you can provide feedback to us by contacting us directly on 0191 2787878, email email@example.com or visit www.newcastle.gov.uk. Alternatively please write to Public Safety, Regulation and Development, Civic Centre, Newcastle upon Tyne, NE1 8QH.
Any feedback that we receive will be acknowledged, considered and responded to.
In line with the Service's Enforcement Policy we aim to resolve the majority of complaints and investigations without taking formal action through the Courts. To see the outcome of where the Service has taken formal action against businesses in Newcastle for food hygiene offences go to the Chronicle of the 27 August 2014, the Chronicle of the 3 August 2015, the Chronicle of the 4 November 2015, the Chronicle of the 1 February 2016, the Chronicle of the 28 October 2016, The Express of the 28 October 2016 and the Chronicle of the 25 November 2016.
Please note: This information has no legal force and is not an authoritative interpretation of the law, which is a matter for the Courts. It is intended to help those in business to understand in general terms, the main features of the legislation. The information is not a substitute for the legislation and you should refer to the text of the Regulations for a full statement of legal requirements and obligations. Where appropriate, you should seek your own independent legal advice.
For further information, please contact the Food Safety service, City of Newcastle upon Tyne, Public Safety, Regulation and Development, Civic Centre, Newcastle upon Tyne, NE1 8QH.
Phone: 0191 2116102