We maintain the highway network keeping the roads and pavements free of flooding that might cause a hazard or obstruction. During a flood event roads may be reported closed. The City Council's Twitter and Facebook accounts will be in operation to keep you up to date with the current situations in the city.
For emergency assistance, or to report any incidents of flooding or blocked gullies contact Envirocall Online or call 0191 278 7878 and as for "Envirocall".
If you have experienced flooding in Newcastle and have information, pictures or video footage that you would be happy to share, please contact us. We already have quite a bit of detailed evidence about the areas of Newcastle that are at risk of flooding, however, a large number of flood events still go unreported. Knowing where there has been flooding across the City enables us to keep flood records up to date and assists with prioritising our work to reduce flood risks. Complete our Flooding Questionnaire here online, or if you prefer complete a paper version and email or return to us by post.
Return it to us by email at firstname.lastname@example.org, or post to Flood Risk Management Team, Newcastle City Council Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8QH.
All the information and evidence you provide is valuable to us and will be treated and kept completely confidential. If you would prefer to speak to someone please contact the Flood Risk Management Team on 0191 211 6848 (office hours Mon- Fri 8.30 - 4.00).