No Cold Calling Zones aim to decrease doorstep crime incidents by specifying a Zone in which doorstep callers are not welcome. Zones are usually defined by window stickers placed in the doors or windows of homes within the Zone area. Zones range in size in Newcastle to those containing flats within a residential care home through to thousands of homes in a residential estate. They are set up either in response to incidents, local intelligence, or on request - but all follow a comprehensive consultation process.
Zones should meet the three criteria before they can be set up:
- a history of doorstep crime or distraction burglary
- a vulnerable population
- a defined geographical area
The No Cold Calling Zone is an area in which residents have stated they do not wish to receive unsolicited visits to their homes (cold calls) from businesses. The zones are set up by the City Council's Trading Standards Service working in partnership with Northumbria Police and Safe Newcastle.
The main aim of the zones is to reduce the number of unwanted and uninvited callers to households soliciting services or goods, which in turn reduces the number of criminal or civil law offences committed against Newcastle residents.
There are currently some 65 No Cold Calling Zones implemented in Newcastle across some 22 wards. These zones now cover some 43,928 households in the city.
Find Out More
- Frequently Asked Questions About No Cold Calling Zones
- Locations of No Cold Calling Zones
- No Cold Calling Zones: Responses To Consultations
- Scams Awareness Month
- Consumer Contracts (Cancellation)
Zones do not automatically make it a criminal offence for unwanted doorstep sellers to call at a residents door but they are an important deterrent that also gives local residents the confidence to say "No" when approached on their doorstep.
However the Consumer Protection from Unfair Trading Practices Regulations 2008 (pdf, 44 kb) makes it an offence for any trader calling at a residents door to sell goods or services, to refuse a request to leave and/or return later. Window or door stickers displaying such a request to cold callers are classed as the request to leave and not to call at the property.
Businesses and Consumers should also be aware of the provisions of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For further information, go to our webpage Consumer Contracts (Cancellation).
Guidance from the Institute of Fundraising
To see the view on charities and NCCZ's taken by the Institute of Fundraising go to guidance (pdf 284 kb)
An article publicising the dangers of dealing with illegal businesses operating in our neighbourhoods was published in the Chronicle of the 21 February 2017.
An article highlighting the success of the strategy was published in the Chronicle of the 22 January 2019.
The following provides advice on how people can avoid being scammed by rogue doorstep traders:
- If a trader knocks at your door do not agree to on the spot house repairs, or sign anything on the spot.
- Be wary of special offers or warnings that your house is unsafe.
- Do not make snap decisions. Take time to talk to someone you trust before you make a decision.
- If in doubt, phone the Citizens Advice Consumer Service on 03454 040 506 or visit: http://www.adviceguide.org.uk/
- Northumbria Police
- Newcastle Citizens Advice Bureau
- Age UK
- Charities Commission
- Information Commissioner's Office
Northumbria Police: In an emergency phone 999. For non-emergencies phone 101.
To see more detail on our work around all related issues go to our webpage Scams
For further information, contact the Trading Standards Service, Directorate of Operations and Regulatory Services, City of Newcastle upon Tyne, Civic Centre, Newcastle upon Tyne, NE1 8QH.
Phone: 0191 2116121