The City Council's Trading Standards Service continues to act as a referring organisation for First Contact Newcastle. The Service is also keen to develop its electrical safety testing programme for domestic appliances in residents homes in Newcastle. The Scheme utilises the expertise of our technical expert who is based at the Metrology Laboratory in Gateshead.  

To see a copy of the related report as presented to the Tyne and Wear Joint Trading Standards Committee on the 21 February 2013, go to Report (Word, 826 kb).

First Contact Newcastle has now been in operation for over 5 years and has helped older people in Newcastle to keep their homes warm, recover their mobility after a fall, ensure they are receiving all of the benefits they are entitled too, ensure they have working smoke alarms in their homes and much much more. 

To access the City Council's on-line form for First Contact go to Form (pdf, 211 kb).

For more detailed information, go to the external website Information Now.

For further information, please contact the Trading Standards Service, Public Safety, Regulation and Development, City of Newcastle upon Tyne, Civic Centre, Newcastle upon Tyne, NE1 8QH. Phone: (0191) 2116121. Email:

Page last updated: 
11 January 2018
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