The City Council's Trading Standards Service continues to act as a referring organisation for First Contact Newcastle.

First Contact Newcastle has helped older people in Newcastle to keep their homes warm, recover their mobility after a fall, ensure they are receiving all of the benefits they are entitled too, ensure they have working smoke alarms in their homes and much much more. 

To access the City Council's on-line form for First Contact go to Form (pdf, 211 kb).

For more detailed information, go to the external website Information Now.

For further information, please contact the Trading Standards Service, Directorate of Operations and Regulatory Services, City of Newcastle upon Tyne, Civic Centre, Newcastle upon Tyne, NE1 8QH. Phone: (0191) 2116121. Email:

Page last updated: 
19 November 2018
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