The job of the Trading Standards Service is to protect consumers and legitimate businesses in Newcastle upon Tyne. To do this we:

  • enforce government legislation
  • offer advice to consumers via the Citizens Advice consumer service
  • provide advice and inspections for businesses
  • deal with around 3,500 customer complaints and trade enquiries each year
  • investigate offences and prosecute offenders.

We handle complaints against companies or businesses trading in Newcastle upon Tyne. We also handle consumer complaints made by people who live in the city. If you wish to report a business or person that you suspect may be carrying out an illegal activity, please use our online form here.

Before you get started on a new venture, product or service, the Trading Standards Service can advise you on the legal requirements you will have to comply with.

New businesses may also find that the Gov.uk website has many useful tools and advice to help them get started.

If you are based outside Newcastle, you will need to contact your local Trading Standards service, which will be listed in your local phone book or can be found through www.tradingstandards.gov.uk.

Our responsibilities

  • Some of the areas we are responsible for include:
  • advertising and description of goods or services,
  • safety of consumer goods,
  • estate agents,
  • credit and loans,
  • weights and measures equipment,
  • hallmarking and counterfeit goods,
  • animal health and welfare,
  • licensing of premises selling and looking after animals,
  • underage sales,
  • pricing,
  • second hand dealers.

Information for businesses inspections

There are over 6,500 business premises in Newcastle. These include farms, wholesalers, importers and manufacturers and high street businesses (consisting of both national chains and local retailers).

Many businesses might only be visited every five years, although those regarded as high risk may be visited several times in one year. Further visits may be made when a complaint has been received, and especially if a trader asks us for advice.

Visits allow us to sample and test products, and give traders an opportunity to ask questions and reassure themselves that they are trading fairly.

Who we work with

We work closely with a wide range of other agencies and organisations, including:

Citizens Advice Consumer Service  to provide first line consumer advice,
Newcastle Citizens Advice Bureau - to provide consumer advice
DEFRA  for farming community support
Her Majesty's Revenue and Customs - work around illicit tobacco and alcohol
Northumbria Police - work on the reduction in crime and anti-social behaviour
Tyne and Wear Fire and Rescue Service for fire safety and advice.

The Trading Standards Service has prepared various Guidance Notes for various types of business. Some of these Guidance Notes are specific to particular sectors of business and others are more generalist in nature. To access these various Guidance Notes, go to our business information webpage.

We would be grateful to receive feedback from any business in Newcastle, that feel that they would like a Guidance Note prepared for their specific business sector around any of the legislative provisions enforced by the Trading Standards service.

Such a business can contact the Service via the details which are as set out at the bottom of this page.

Newsletter

In order to highlight and promote the work of the City Council's Trading Standards Service, the Service has developed and published a newsletter, which we aim to publish twice a year.

For further information please contact the Trading Standards Service, Public Safety, Regulation and Development, City of Newcastle upon Tyne, Civic Centre, Newcastle upon Tyne, NE1 8QH.
Phone: 0191 2116121
Email: tradingstandards@newcastle.gov.uk

Page last updated: 
27 June 2017
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