We are currently consulting on our Council Tax Reduction scheme for 2018/19. For more information, go to: www.newcastle.gov.uk/CouncilTaxReductionScheme2018/19

Payment Problems

When you receive your bill, if you think you will have difficulty in paying your instalments, we can be contacted to discuss an alternative arrangement for payment.  This can be weekly, fortnightly, or monthly.  Please contact us to talk about how to arrange this. If you do not pay your instalments as they become due, we will send you a reminder notice to advise you of the amount of arrears. If you bring your payments up to date within 7 days, you will be allowed to continue paying by instalments. However, if your instalments are not brought up to date, the full balance on your account will become payable and we can take court action to enforce payment of the debt. In circumstances where your payments have been brought up to date but you later miss an instalment, you will be sent a 2nd reminder notice. If your payments are not brought up to date, the full balance on your account will become payable and we can take court action to enforce payment of the debt.

No more than 2 reminders will be issued within one financial year. If you are late with any further payments during the year, you will automatically lose your right to pay by instalments. If that happens, the full balance on your account will become payable and we can take court action to enforce payment of the debt. We can still be contacted to discuss an arrangement for payment, even when the full balance has become payable on your account. However, we should be contacted within 7 days of the date of issue of the reminder notice if further action is to be avoided. If you wish to make an arrangement offer, you can complete can complete an online form now.

For advice on dealing with debt see Welfare Rights Debt Information, or visit our Council Tax Reduction page to find out if you are eligible for any help with paying your council tax.

You can get also get help from an independent advice service. More information about advice services in Newcastle.

Contact Us

To contact us about council tax. please visit our council tax contacts page for details of all of our local offices, and other appropriate contact details.

Page last updated: 
9 November 2017
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