We want to provide you with modern services that meet your needs and give you a choice about how, when and where you want to get in touch with us. We do this through our network of local Customer Service Centres and the council's Contact Centre.
To make sure we give you a first class service, our staff are equipped with the necessary skills, knowledge, training and support to help you.
Important changes at Gosforth
Gosforth Library and Customer Information Zone now offers customers council services over the web or via the telephone - customer services and cashiering is no longer available.
A trained officer will be available to support people making online council transactions.
View alternative ways to make a payment
Gosforth customers may wish to use Kenton Customer Service Centre (free parking) or the Civic Centre Customer Service Centre.
If you need any help please ask a member of staff.
Pages in this section
- Customer Service Centres >
- Contact Centre >
- Complaints >
- Send us a compliment >
- More ways to pay your council bills >
- Customer feedback and our performance >
- Customer Service Charter Standards >
Here are some of the key documents that shape the way we work in Customer Services: