Newcastle City Council

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Garden waste collection
If you've signed up for our garden waste collection service but have not yet received your sticker, don't worry as the new service doesn't start until 13 May and you should receive your new sticker by then. If you were a customer last year please don't remove your sticker until you have received your new one to replace it with. For details on signing up to our Garden waste collection service visit this page.
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Changes to your bin collection
If you're contacting us regarding your bin collection then please note that bin collection has changed to a weekly alternating service and you can find out all you need on the changes to your bin collection page including finding out your new bin collection date online.
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Benefit changes
If you're contacting us regarding the recent benefit changes, then the best place to start and to find out how you're affected is on the changes to the benefit system pages on the website.

Phone us on the following numbers for each service (we are open Monday - Friday, 8am-6pm)

• Council Tax enquiries and payments: 0191 278 7878 and ask for 'Council Tax'
  
• Housing and Council Tax Benefit enquiries: 0191 278 7878 and ask for 'Housing and Council Tax benefits'
• Electoral Services: 0191 278 7878 and ask for 'Electoral Services'
  
• Envirocall: 0191 278 7878 and ask for 'Envirocall'
• Repair Centre (for YHN tenants): 0191 277 8888
• Pay your bills on our Automated Payment Line: 0845 111 4199
• Pay your Council bills by debit or credit card by speaking to one of our operators: 0191 277 7208
• Parking - to request a Blue Badge, a residential parking permit, or pay a parking fine: 0191 278 7878 and quote 'Parking'
• Register Office: 0191 278 7878 and ask for 'Register Office'
• To request a job application form for a job we've advertised, contact the Job Shop: 0191 211 5205

For any other telephone enquiries, please contact Newcastle City Council's Switchboard on 0191 278 7878

For customers with hearing difficulties, please use our minicom: 0191 211 4944

Visit us face-to-face at any of our Customer Service Centres

Or you can contact departments or directorates directly by email or by phone, or email customer services.

Write to us at:
Newcastle City Council
Civic Centre
Newcastle upon Tyne
NE1 8QH

Sat. Nav. postcode: NE1 8PP

Other enquiries:

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Page last updated: 8 May, 2013