Online payments

It's quick and easy to pay your council bills online. You will need:

  • Your credit* or debit card.
  • Your reference number or invoice.

The cardholder must be present during the transaction.

*We do not accept American Express, JCB or Diners Club cards. A 2% handling fee may be added to some credit card payments.

You can make an online payment for:

Direct debit payments

This is the most convenient and safest way to pay - all you need is a bank or building society account.

Paying council tax or rent by direct debit

To set up a direct debit for council tax phone us on 0191 278 7878 and ask for 'Council Tax'.

To set up a direct debit for your rent phone 0191 278 7749.

You can also visit one of our Customer Service Centres, and we'll give you a form to fill in.

Setting up other direct debits

If you have another council or Your Homes Newcastle bill you want to pay by direct debit, please contact the section or department named on the bill.

Pay by phone

Please pay online if you are able to do so. If you would like to phone us to make a payment, phone 0191 278 7878 and ask for 'Payments'.

Lines are open Monday to Friday from 8am to 6pm.

You will need:

  • Your credit* or debit card.
  • Your reference number or invoice.

The cardholder must be present during the transaction.

*We do not accept American Express, JCB or Diners Club cards. A 2% handling fee may be added to some credit card payments.

24 hour automated telephone payments

Outside of office hours, you will be prompted to use our automated payment line for the following: Business rates, Council Tax, Ground rent, Invoices, Parking Penalty Charge Notices (PCNs) and YHN payments.

Pay in person

Please pay online if you are able to do so.  You can make a payment in person at any Customer Service Centre.

Alternatively, you can pay for Council Tax or rent at any Post Office or PayPoint outlet when you have a swipe card. To request a swipe card, phone 0191 278 7878 and ask for 'Council Tax', or phone 0191 278 7749 if you require one to pay rent. Find your nearest Paypoint outlet.

Page last updated: 15 December, 2014