Essential upgrade to improve payment system. From 1pm on Wednesday 24 September we will be unable to take card payments on the website, over the phone (including the automated payment line) and at our Customer Service Centres. We hope this work will be complete by Thursday 25 September. Find out more about this essential upgrade.
Newcastle City Council's Customer Services are customer focused and we aim to deliver high-quality and easy-to-use services at a place and time to suit you.
We provide modern services that meet your needs and give you a choice about how, when and where you can get in touch with us. We do this through our network of local Customer Service Centres and the council's Contact Centre.
To make sure we give you a first class service, all our staff are equipped with the necessary skills, knowledge, training and support to help you.
Here are some of the key documents that shape the way we work in Customer Services:
- Customer Service Charter (pdf, 429kb)
- Delivering Quality Services - a to z card for staff (pdf, 137kb)
- Corporate complaints procedure
Find out how you can contact Customer Services.