Proposals

9. Library network reduction
Move to a network of 8 core libraries across the city to provide access to books, periodicals, local history, information and access to computers and the internet and a safe community space. We are working with interested groups to develop proposals for community and partner funded libraries to supplement this core network. We will continue with our home delivery service for people unable to travel to one of these core libraries, and develop our digital offer so people can access library services from their home.

Pre consultation (pdf, 112Kb) Post consultation (pdf, 258Kb) Revised April 2013 (pdf, 219kb) Revised January 2014 (pdf, 235Kb) Revised February 2014 (pdf, 415Kb)

10. Library Services front facing staff
Reduce the number of front line staff in the City Library.

Pre consultation (pdf, 95Kb) Post consultation (pdf, 108Kb) Revised April 2013 (pdf, 109Kb)

11. Reduction in library service stock fund
We will reduce our funding for library stock by £150,000.

Pre consultation (pdf, 85Kb) Post consultation (pdf, 101Kb) Revised April 2013 (pdf, 103Kb)

12. Reduction in leisure network
Move to a network of 3 core leisure facilities across the city. The network will consist of the Centre for Sport, Walker Activity Dome and the East End Pool.  Where there is interest from other organisations to take over the management arrangements for our other facilities, we will pursue the transfer of facilities where this is practicable. We will reduce the number of staff in our sports and outreach teams, whilst making sure the skills and expertise remain. We will also reduce the subsidies we give to some facilities we support.

Pre consultation (pdf, 123Kb) Post consultation (pdf, 170Kb) Revised April 2013 (pdf, 173Kb) Revised November 2013 (pdf, 356Kb) Revised January 2014 (pdf, 189Kb) Revised February 2014 (pdf, 361Kb)

13. City Hall and City Pool
Review how we manage City Hall and explore opportunities to transfer these arrangements to a different organisation. We will conduct an independent review of swimming pools and their capacity across the city, to ensure remaining pools provide an effective service to all sections of our community.  We will close the City Pool which includes the Turkish Baths. The Sports Injury Clinic located in the building will continue to operate.

Pre consultation (pdf, 122Kb) Post consultation (pdf, 134Kb) Revised April 2013 (pdf, 146Kb) Revised February 2014 (pdf, 361Kb)

14. Reduction in financial support for the independent cultural sector in the city
By 2016 we will withdraw all direct subsidies we provide to all external cultural organisations. With partners we are setting up the Newcastle Culture Fund which will guarantee £600k per annum as a fund to which cultural organisations will be able to apply for funding.

Pre consultation (pdf, 96Kb) Post consultation (pdf, 191Kb) Revised April 2013 (pdf, 125Kb) Revised January 2014 (pdf, 132Kb) Revised February 2014 (pdf, 388Kb)

15. Redesign of Customer Service network
Redistribute our network of six customer services centres (CSCs). The West End and Kenton CSCs will not change. The Civic Centre and East End Customer Service Centres will relocate to nearby existing library buildings. Customer service officers and cashiers will be withdrawn, from Gosforth CSC and services in the Outer West CSC will move to one floor.

Pre consultation (pdf, 113Kb) Post consultation (pdf, 216Kb) Revised April 2013 (pdf, 142Kb) Revised November 2013 (pdf, 376Kb) Revised January 2014 (pdf, 136Kb) Revised February 2014 (pdf, 393Kb)

16. Reduction of funding to Tyne and Wear Archives and Museums
Over the next three years we will be reducing our subsidy to TWAM by 50%. The majority of this reduction will take place in year three, to allow us to look at other funding options. This will affect the funding of the Laing Art Gallery, Discovery Museum and Great North Museum (although this is mainly funded by Newcastle University).

Pre consultation (pdf, 105Kb) Post consultation (pdf, 178Kb) Revised April 2013 (pdf, 117Kb)

17. Reduction in budget to arts services directly provided by the Culture and Tourism team
Reorganise and reduce the capacity in the team, whilst still maintaining our ability to provide some targeted work in key parts of the city. We will work more closely with community based services, particularly in disadvantaged areas.

Pre consultation (pdf, 105Kb) Post consultation (pdf, 108Kb) Revised April 2013 (pdf, 117Kb) Revised January 2014 (pdf, 122Kb) Revised February 2014 (pdf, 258Kb)

18. Reduction of funding to Great North Museum
Remove our funding to the Great North Museum over a two year period, which may affect public facing services, for example exhibitions. The museum receives most of its funding from Newcastle University and Higher Education Funding Council for England (HEFCE).

Pre consultation (pdf, 97Kb) Post consultation (pdf, 176Kb) Revised April 2013 (pdf, 108Kb) Revised January 2014 (pdf, 110Kb) Revised February 2014 (pdf, 318Kb)

19. Consolidation of front facing telephony across the council
Create one single phone number for all enquiries to the council. We will also create a Corporate Contact Centre to which all public front facing calls will transfer to. By 2015 there will only be one contact centre for the council.

Pre consultation (pdf, 86Kb) Post consultation (pdf, 65Kb) Revised April 2013 (pdf, 92Kb) Revised January 2014 (pdf, 91Kb) Revised February 2014 (pdf, 236Kb)

20. Introduction of a telephone voice automated payment line
Introduce a voice automated payment line by June 2013. This will replace front line staff who take payments for the council over the phone. It will be available 24/7, all year round.

Pre consultation (pdf, 86Kb) Post consultation (pdf, 108Kb) Revised April 2013 (pdf, 103Kb) Revised January 2014 (pdf, 106Kb) Revised February 2014 (pdf, 250Kb)

21. Achieving Digital by Default
By 2016 the preferred way of dealing with the council will be digitally, resulting in less demand for face to face contact. We will put support in place for people who may have difficulty with this.

Pre consultation (pdf, 88Kb) Post consultation (pdf, 167Kb) Revised April 2013 (pdf, 102Kb)

22. Local services customer facing staff
In 2013 we will start to bring library, leisure and customer service staff, who provide a customer facing service, together into one integrated service. We will also review our opening and contact hours to make sure we provide an efficient and effective service to our customers.

Pre consultation (pdf, 89Kb) Post consultation (pdf, 165Kb) Revised April 2013 (pdf, 93Kb) Revised January 2014 (pdf, 91Kb) Revised February 2014 (pdf, 349Kb)

23. Middle and specialist management for Culture, Leisure, Libraries and Customer Contact
Review the organisation of the new customer facing service to make sure it has an effective, lean and integrated middle/specialist management structure.

Pre consultation (pdf, 83Kb) Post consultation (pdf, 134Kb) Revised April 2013 (pdf, 89Kb) Revised January 2014 (pdf, 91Kb) Revised February 2014 (pdf, 349Kb)

24. Senior management for Culture, Leisure, Libraries and Customer Contact
Review the organisation of the new customer facing service to make sure it has an effective, lean and integrated senior management structure.

Pre consultation (pdf, 85Kb) Post consultation (pdf, 68Kb) Revised April 2013 (pdf, 87Kb) Revised January 2014 (pdf, 91Kb) Revised February 2014 (pdf, 349Kb)
Page last updated: 27 March, 2014