Newcastle City Council

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 There are a number of ways in which you can submit a planning application.

You can:

• Apply for Planning permission online via Planning Portal (links to external site)

Alternatively, you can:

• Download Application Forms and submit by post 
• Download Planning Information and Guidance for comprehensive guidance on submitting an application, samples of good practice related information.

Newcastle Planning Services welcome the submission of applications online through our partnership with Planning Portal.  You can fill out an application, submit electronic drawing attachments and pay your fee electronically. 

What are the benefits to you?

• Your application will be fast tracked to us the same day.
• You will not need to go submit a hard copy of the application.
• The application will be checked for completeness at the point the application is submitted.  Reducing the likelyhood of the application being deemed invalid on receipt.
• And, perhaps most importantly it should save you money.

Customer Feedback

If you have recently applied for planning consent from Newcastle City Council, you may wish to give us comments and feedback on your experience with the process.  The Council is keen to ensure that all planning applicants are consulted about whether they are satisfied with the service provided, and so it is important that we hear your views.

Please click here to complete a short questionnaire, if you would like to to take part in this survey.

Help and Assistance

If you have a technical issue that needs resolving (such as the Portal operating incorrectly or your login details not working) you can raise a Support Query with the technical support helpdesk by emailing support@planningportal.gsi.gov.uk.

Support queries should include the following information:-

• a one line summary of the query/problem
• name of person who found the problem
• full description of the problem
• where in the Portal the problem occurred
• what action was in progress immediately prior to the problem occurring
• description of the difficulties that the problem causes
• full contact details

Please note that the Helpdesk operates between 09:00 and 17:00 Monday to Friday.

Feedback and Comment
If you simply wish to send feedback about the Planning Portal site (such as comments on the content or examples of features/services you would like to see provided in the future) you can send them to feedback@planningportal.gov.uk

Page last updated: 28 September, 2012