Newcastle City Council

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Dealing with anti-social behaviour, neighbour nuisance and harassment has always been an important part of managing housing in Newcastle. In recent years, the effects of nuisance, harassment and other forms of anti-social behaviour have become more evident.

The need for effective partnership working and enforcement action to address these issues has become essential in order to provide housing that people want to live in. Your Homes Newcastle has a number of aims and objectives in relation to nuisance and harassment. These are to:

• Tackle anti-social behaviour, neighbour nuisance and harassment on estates promptly and effectively, through partnership working
• Adequately resource our Housing, Anti-social Behaviour and Enforcement Team to support local staff in tackling and reducing nuisance and harassment
• Provide guidance to all housing management staff through appropriate training, policies and procedures that will be used consistently to meet the challenges presented by nuisance and harassment
• Provide appropriate support to individual victims, witnesses and communities who face problems in their homes and on their estates. A dedicated Victim Support worker is employed within the Housing, Anti-social Behaviour and Enforcement Team
• Consult with tenants and other residents and work with them to reach appropriate and mutually beneficial solutions to problems
• Meet and surpass our service standards in relation to nuisance and harassment, so that service users are clear about the service they can expect from us

The unit uses a range of interventions including diversion, prevention, education and enforcement as appropriate. The unit has successfully used a range of measures from early intervention warning letters and visits, acceptable behaviour agreements, injunctions, anti social behaviour order and evictions to manage anti social behaviour across the city.

For further information visit the Your Homes Newcastle website

Page last updated: 2 July, 2012