Newcastle City Council

• Information about local attractions and places of interest.
• Events and ‘What’s on’ information, including theatre, dance, live music, comedy and cinema.
• Help with booking accommodation in NewcastleGateshead.
• City Guides walking tours - information and ticket bookings.
• Tour bookings, including the Citysightseeing bus and River Escapes Cruises.
• Transport and travel information, including local bus, metro and rail timetables.
• Other regional and UK holiday and short break information.
• 'Discover Deals' and other money-saving offers and discounts.
• Print, photocopying, faxing and public access computers.

We also sell a wide range of quality gifts and souvenirs, including books, postcards and hand-crafted jewellery created by local artists. To see a full list of the items we sell, please visit our Gifts and Souvenirs page.

Information for visitors to Newcastle can be found on the Visit NewcastleGateshead website (opens in new window) or by using the links below.

Address and opening times

NewcastleGateshead Visitor Information Centre
8-9 Central Arcade
Market Street
Newcastle upon Tyne
NE1 5BQ

Opening times:

Monday - Saturday                    9.30am - 5.30pm
Sundays and bank holidays        10am - 4pm

Contact information

Phone: +44 (0)191 277 8000 

E-mail: visitorinfo@ngi.org.uk

Our phone line is open Monday to Saturday, 9.30am - 5pm and on Sundays and bank holidays from 10am - 4pm. An answer phone service is available outside normal opening times. Please leave a message and we will reply within 1 working day.

Accessibility information

If you are a visitor with a disability, you can find accessibility information about hundreds of buildings in Newcastle on the DisabledGo website (External site, opens in new window)

Disabled Go lets you check if a pub has accessible toilets, a restaurant offers large print menus or a hotel has adapted rooms. Newcastle City Council has worked with Disabled Go to audit 500 public buildings so everyone can get out and enjoy the city.

You can find accessibility information for NewcastleGateshead Visitor Information Centre here (External site, opens in new window)