Essential upgrade to improve payment system. From 1pm on Wednesday 24 September we will be unable to take card payments on the website, over the phone (including the automated payment line) and at our Customer Service Centres. We hope this work will be complete by Thursday 25 September. Find out more about this essential upgrade.
NewcastleGateshead Visitor Information Centre
8-9 Central Arcade
Newcastle upon Tyne
Phone: +44 (0)191 277 8000
Monday - Saturday 9.30am - 5.30pm
Sundays and bank holidays 10am - 4pm
An answer phone service is available outside normal opening times. Please leave a message and we will reply within 1 working day.
At NewcastleGateshead Visitor Information Centre, you will find a warm, friendly welcome, helpful advice and a full range of visitor services including:
Information about local attractions and places of interest.
Events and 'What's on' information, including theatre, dance, live music, comedy and cinema.
- Help with booking accommodation in NewcastleGateshead.
- City Guides walking tours - information and ticket bookings.
Tour bookings, including the Citysightseeing bus and River Escapes Cruises.
Transport and travel information, including local bus, metro and rail timetables.
Other regional and UK holiday and short break information.
'Discover Deals' and other money-saving offers and discounts.
Print, photocopying, faxing and public access computers.
We also sell a wide range of quality gifts and souvenirs, including books, postcards and hand-crafted jewellery created by local artists. To see a full list of the items we sell, please visit the NewcastleGateshead shop.
Information for visitors to Newcastle can be found on the Visit NewcastleGateshead website.
If you are a visitor with a disability, you can find accessibility information about hundreds of buildings in Newcastle on the DisabledGo website. Disabled Go lets you check if a pub has accessible toilets, a restaurant offers large print menus or a hotel has adapted rooms.
View accessibility information for NewcastleGateshead Visitor Information Centre.