NewcastleGateshead Visitor Information Centre
8-9 Central Arcade
Market Street
Newcastle upon Tyne
NE1 5BQ

Phone: +44 (0)191 277 8000 
Email: visitorinfo@ngi.org.uk

Monday - Saturday                    9.30am - 5.30pm
Sundays and bank holidays        10am - 4pm

An answer phone service is available outside normal opening times. Please leave a message and we will reply within 1 working day.

At NewcastleGateshead Visitor Information Centre, you will find a warm, friendly welcome, helpful advice and a full range of visitor services including:

  • Information about local attractions and places of interest.
  • Events and 'What's on' information, including theatre, dance, live music, comedy and cinema.
  • Help with booking accommodation in NewcastleGateshead.
  • City Guides walking tours - information and ticket bookings.
  • Tour bookings, including the Citysightseeing bus and River Escapes Cruises.
  • Transport and travel information, including local bus, metro and rail timetables.
  • Other regional and UK holiday and short break information.
  • 'Discover Deals' and other money-saving offers and discounts.
  • Print, photocopying, faxing and public access computers.

We also sell a wide range of quality gifts and souvenirs, including books, postcards and hand-crafted jewellery created by local artists. To see a full list of the items we sell, please visit the NewcastleGateshead shop

Information for visitors to Newcastle can be found on the Visit NewcastleGateshead website.


Accessibility information

If you are a visitor with a disability, you can find accessibility information about hundreds of buildings in Newcastle on the DisabledGo website. Disabled Go lets you check if a pub has accessible toilets, a restaurant offers large print menus or a hotel has adapted rooms. 

View accessibility information for NewcastleGateshead Visitor Information Centre.

Page last updated: 10 April, 2014