Newcastle City Council

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Service Plan

The Newcastle Libraries Service Plan sets out our priorites for the next financial year. 

View the latest Newcastle Libraries Service Plan

Citywide statistics

Figures for March 2012

Visits to our libraries: 190,879
Number of active borrowers: 90,652
Number of enquiries received: 71,628
Group visits: 1020
Library items issued: 112,726
New members: 1668 
Computer usage: 43%

For more information on the performance and statistics of Newcastle Libraries please contact us with your request.

Phone: 0191 2774100
Email: information@newcastle.gov.uk
Write: City Library, Charles Avison Building, 33 New Bridge Street West, Newcastle upon Tyne, NE1 8AX

Mission and Vision Statement

We provide access to information, culture, heritage and learning opportunities for everyone in the City and beyond.

Mission 

We promote creativity and culture, opening up a world of books, music, films and technology. We have:

• easy and free access for everyone,
• welcoming, helpful and expert staff,
• the highest quality information and the best books,
• up-to-date business information,
• unique heritage resources,
• the latest information and communications technology.

Vision

We will enhance people’s quality of life by providing relevant and responsive libraries at the heart of the community. We will help all people to make informed choices and confidently take part in and enjoy the City, its heritage and culture.

We support the Newcastle Plan and the City Council’s Vision and Values to help make Newcastle a vibrant, inclusive, safe, sustainable and modern European city.

Page last updated: 1 May, 2012