Mental Health Services in Newcastle are provided by a partnership between Newcastle City Council, Northumberland, Tyne and Wear NHS Foundation Trust and the voluntary sector


Mental Health Social Work Service

The Community Mental Health Social Workers (CMHSW) accept direct referrals and referrals from other sources, for example, doctors (GP) and other professionals.

This Service also has social workers in other specialist teams including Forensic, Rehab and Recovery, Drug and Alcohol, Assertive Outreach Team (AOT), Neuropsychiatry, Homeless Mental Health Service and Crisis Assessment and Home Treatment Service (CAT).

You can contact or be directed to any of these services on phone number 0191 277 2355

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 Approved Mental Health Professional (AMHP)

This service assesses people with mental health problems who may need admission to hospital under the Mental Health Act 1983.

The Approved Mental Health Professional (AMPH) is co-ordinated from the Social Work office at St Nicholas Hospital -

Phone 0191 223 2507 (Monday to Friday 8.45am till 4.30pm)

The out of hours AMHP service is covered by the Out of Hours Team (OOHT) -

Phone 0191 232 8520

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Northumberland Tyne and Wear Foundation Trust (NTW)

Northumberland Tyne and Wear NHS Foundation Trust (NTW) have specialist community mental health teams that provide a range of mental health services across all ages. 

For further information visit Northumberland Tyne and Wear NHS Foundation Trust (NTW) 

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Crisis Assessment and Home Treatment Service (CAT)

The CAT team provides crisis assessment and home treatment based services as an alternative to hospital admission. Services operate 24 hours, 7 days a week. To get help from the CAT team you need to be referred by your doctor (GP) or a mental health professional.

This service can be contacted on phone number 0191 2194646 or 0191 219 4647

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Recovery Support Team

The council's Recovery Support Team works with adults in secondary mental health services requiring support to aid their recovery and prevent crisis.

What we do

We provide a range of rehabilitative and supportive services to people with mental health problems, helping them to live in the wider community as independently as possible. We also provide support to their relatives and carers.

We help people identify changes they need to make in their lives; and the skills they need to acquire, or improve to work towards recovery. Areas may include: 

  • Managing personal finances.
  • Gaining practical skills such as cooking, shopping and cleaning.
  • Developing social skills.
  • Pursuing opportunities around occupation, education and leisure.

We work city wide with people in their own homes between 9am and 8pm, seven days a week. In addition we have 24 hour supported residential provision.

Our residential service

Our new purpose built accommodation at 49 Scrogg Road, Newcastle, NE6 4EY provides 12 residential placements and 4 crisis placements in individual, self-contained one-bedroom flats.  We provide a service to adults aged from 18 to 65.  A rehabilitative placement may last from six months to two years.  Short term crisis placements are negotiated according to need.

Beech Grove Road

We also manage two blocks of 6 flats on Beech Grove Road in the West End.  These comprise temporary accommodation which provides a lower level of support to help people with mental health problems to become independent in their own homes, while continuing their recovery.

Accessing our service

People are usually referred by a Care Coordinator who may be a Social Worker, Community Psychiatric Nurse, Psychiatrist or Occupational Therapist using the Gateway referral system.

Residential referrals

To make a residential referral to 49 Scrogg Road or Beech Grove Road click through to the Gateway referral system:

Crisis referrals

To make a crisis referral please phone 0191 278 8202.

Please ensure that people who are being referred to our residential service have up to date, labelled medication. They will need to provide their own food and toiletries, and bring a small amount of money.

Contact us

Recovery Support Team
Newcastle City Council
2nd Floor
Allendale Road
Newcastle upon Tyne
Phone 0191 278 8202

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Adult Acute Psychiatric Services

Acute psychiatric services provide in-patient and community care services for people with mental health problems. People using the services are mainly adults aged 18 to 65 years. A range of professionals work together to provide assessment, treatment and care planning services. These professionals include consultant psychiatrists, nurses, social workers, occupational therapists and support staff.  

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Child and Adolescent Mental Health Service (CAMHS)

CAMHS work with children and families from 0-19 years. The team includes community nurses, primary mental health workers, clinical psychologists, social workers, occupational therapists, psychotherapists and child and adolescent psychiatrists. They provide assessment and intervention for a range of emotional and behavioural problems in children and young people and their families.

Newcastle CAMHS
Benton House
136 Sandyford Road
Newcastle Upon Tyne

Phone: 0191 2466913 (Reception)
Fax: 0191 2466934

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Useful contacts

Mental health drop-in for carers

Drop-in centre for carers available Wednesdays 10.30am to 1pm at:

Sunco House
5 Carliol Square
Newcastle upon Tyne

Phone 0191 222 0467 or visit our carers information page.

Mental Health Matters

Phone 0191 516 3500 or visit Mental Health Matters

Helpline every night from 6pm to 6am - phone 0845 601 2457


This is Newcastle's platform for those who've experienced mental health problems.  It enables service users to get involved in the planning, delivery and evaluation of mental health services.

Offices 210 and 211
Holy Jesus Hospital
City Road
Newcastle upon Tyne

Phone 0191 2330382 or visit Launchpad.

The Mental Health Service Directory

This is produced by the Patient Information Centre has a full list of mental health services in Newcastle.
For more information phone 0191 223 2545 or visit Northumberland Tyne and Wear NHS Foundation Trust (NTW) 

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Page last updated: 13 February, 2014