Newcastle City Council

Home / Environment / Envirocall / Bulky Collections Frequently Asked Questions

Q. How do I arrange a Bulky Collection?
A. You can now book your bulky collection online or contact Envirocall,  we will tell you your collection date and be happy to answer any further queries. We only provide bulky collections for the residents of Newcastle upon Tyne.

Q. What does it involve?
A. Neighbourhood Services provides a special collection service for householders to ask for the removal of additional household waste - over and above the weekly domestic refuse collection service.  With effect from 1st April 2011 we will charge £15.00 for each bulky collection.

To ensure maximum efficiency, we ask that at all times:

• All loose items, garden waste and rubble must be bagged, with any loose timber or branches bound together.
• All items that are for removal need to be listed. This is to avoid any items being taken by mistake.
• The collection will take place from the most accessible point of the property, usually your wheelie bin collection point. In the majority of cases throughout the City, this will be the front of your property.
• Please ensure that items are left for collection at the edge of your property and do not leave them on roads or pathways. For insurance reasons Neighbourhood Services staff cannot enter houses or garages; all items must be left outside.
• We also ask that items are placed out no sooner than the night before your collection is due, and not blocking the public highway. Collections begin early in the morning and continue until early evening.

Q. Are there any costs?

With effect from 1st April 2011 we will charge £15.00 for each bulky collection.  Refunds can only be given if the cancellation is received at least 48 working hours before the booked collection day.

You can still take these items free of charge to the Household Waste Recycling Centres.  If you want to use a van, pick up truck, trailer or vehicle with a business logo to take items to the Household Waste Recycling Centres you'll need a permit.

For commercial properties, and landlords operating their property as a business, there is a charge for the removal of any items.

There are legal obligations, (Duty of Care) on all businesses for the removal of waste.  For more information contact Trade Waste - 0191 278 3033.

Q. What can be taken?
A. Miscellaneous ‘bulky’ furniture items such as tables, chairs, units. Household appliances and domestic white goods such as fridges, washing machines, cookers.

Up to 20 bags of general/garden waste or the equivalent size load, £15.
Up to 5 bags of rubble, £15 per five bags.

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Q. Are there any restrictions?
A. Sorry, but we won’t take:
 
Car parts or waste oil
Timber over 6 ft 6 inches
Clinical waste
More than 20 bags or the equivalent size load
Waste from commercial premises and businesses
Paint

Q. What is the equivalent to 20 bags?
A. 1 collection equals 20 bags of refuse or garden waste (not soil) or equivalent.  If item/s to be collected is less than 20 bags or equivalent then it counts as one collection.  Some examples are:

• full bathroom suite
• 6 double kitchen units
• bed, mattress, 2 side cabinets and a 3 drawer chest
• 3 piece suite

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Q. Are there other ways to dispose of extra refuse and unwanted items?
A. Yes - do your bit to help the environment! 
If there is anything for recycling such as paper, bottles, cans, please go to your nearest recycling point.
      
The Community Furniture Service will accept items in good condition and arrange for collections from inside your property.  However, as items are redistributed they may not be able to take some electrical or gas appliances due to strict Health & Safety Rules.  
Please phone 0191 224 0555 or 265 6433 for further information.

Hire a skip - consult telephone directory or see the classified advertisements of local newspapers for suppliers.

Page last updated: 1 February, 2012