Envirocall is your single point of contact for environmental services we deliver within the boundaries of Newcastle upon Tyne (this includes street cleaning; refuse and recycling; street lighting; highways; planting and so on). 

Envirocall online reporting form

Please click here to:

  • make a request
  • report an issue
  • find out information


You can check progress on any online requests you have made by clicking here Progress

You can also contact us by:

  • Email: Envirocall@newcastle.gov.uk
  • Phone 0191 278 7878 and ask for Envirocall
  • Text Phone 0191 211 4944
  • Post to Envirocall,  PO Box 766, Civic Centre, Newcastle upon Tyne, NE99 1FR

You can also make a complaint