We will not be accepting any new customers for our garden waste collection service until March 2015. This page will be updated to advise you of when and how new customers can sign up.
Current customers’ collections will stop for the winter break during December, January and February. These collections will start again in March 2015.
Be a greener gardener and recycle your waste using our garden waste collection service. For just £20 per year we can collect your garden waste for you.
You can pay to receive garden waste collections here. If you haven't got your reference number or need a garden waste bin please email firstname.lastname@example.org . Once you have paid you will receive a sticker for your bin and a collection calendar. The payments will cover collections up to May 2015, no matter when you join the scheme. It can take between 2 to 4 weeks to schedule and start collections.
We will write to current customers in April 2014. Direct debit customers will be sent a new sticker and calendar. Customers who paid a one off amount last year will need to renew their subscription by May 9th 2014.
Frequently asked questions
What can I put in my brown bin?
When will garden waste be collected?
Check your bin day online. If you have recently joined the scheme we will write to you to confirm your new bin collection dates prior to them starting.
What if I move house within Newcastle - will I have to pay again?
No, if you move to an area that is included in the garden waste collection scheme you will receive the collection service at no extra cost for the remainder of the service period. You must take the bin when you move. For your convenience we can change your details when you contact us to update your council tax details.
What if I move out of the area?
Please contact our Council Tax Section to advise of your moving date. If applicable a refund will be arranged.
How do you know who has paid for the service?
You will be sent a sticker which you will need to stick to the lid of your bin. Our collection crews will have details of all residents who have paid for the service and will only empty bins with stickers on them.
How do I return an unwanted brown bin?
Arrange online for your brown bin to be removed or phone 0191 278 7878 (ask for 'garden waste').
Can I get assistance moving my bin?
If you already receive assistance to put out your green waste bin, you will automatically receive a assistance with your garden waste bin. If not, find out about the assisted lift service.
Buy soil conditioning compost recycled in Newcastle
Garden waste is taken to our composting facility at Sandhills near Walbottle to be recycled and turned into high quality soil conditioner. You can purchase this soil conditioner by the tonne or in 25kg bags to use in your own garden. Find out more on the Sandhills webpage.
You can contact the garden waste service by:
- Email: email@example.com. Please provide your postal address when contacting us by email.
- Phone: 0191 278 7878 and ask for 'garden waste'.