If there is a major incident or serious emergency ongoing in Newcastle (for example flooding; a major pollution incident; major loss of utility services and so on), members of the public can obtain general advice and information on what is happening by phoning Envirocall on 0191 278 7878.

Specific instructions and personal assistance to individuals directly affected by the incident will be provided by the emergency services and other partner agencies.

Page last updated: 18 November, 2014

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