Contact details for:
Armed Forces Compensation Scheme and War Pensions | Attendance Allowance | Bereavement Benefits | Carers Allowance | Child Benefit | Council Tax | Disability Living Allowance | Education Benefits | Employment and Support Allowance | Guardians Allowance |Health Benefits | Housing Benefit | Incapacity Benefit | Income Support | Industrial Injuries | Industrial Death Benefit | Jobseekers Allowance | Maternity Allowance | National Insurance contributions | New Deal Programmes | Pension Credit | Reduced Earnings Allowance | Severe Disablement Allowance | Social Fund | State Pension forecast and age calculator | State Retirement Pension | Tax Credits
Benefits dealt with locally in Newcastle | Benefits administered regionally and nationally
See also
Benefit structure | how to claim | backdating | payments | overpayments | challenging decisions | complaining | helplines, leaflets | Jobcentre Plus
and information about benefit office websites
Locally administered benefits (except Housing Benefit and Council Tax Benefit) are run by the Jobcentre Plus system across Newcastle. The only public access offices are the three Jobcentre Plus offices. More information about Jobcentre Plus
Deals with the following benefits for people aged 16-59:-
Bereavement Benefits, Employment and Support Allowance, Incapacity Benefit, Income Support, Industrial Injuries, Jobseekers Allowance, Maternity Allowance, New Deal Programmes, Reduced Earnings Allowance, Severe Disablement Allowance, Social Fund
To make a claim for most of these benefits
Ring the contact centre:
Phone: 0800 055 66 88 (8.00 am to 6.00 pm, Monday to Friday)
Textphone: 0800 023 4888
More information about claiming Jobcentre Plus benefits
To discuss these benefits once a claim has been made:
Phone: 0845 608 8642
Textphone: 0845 608 8653
To make a claim for the Social Fund (except Crisis Loans) Phone: 0845 608 8654 Textphone: 0800 032 8368
To claim a Crisis Loan
For residents from Gateshead to Alnwick, including Newcastle:
Phone: 0800 032 8366 Textphone: 0800 032 8368
Residents outside that area, should ring the contact below
Centre number:0800 055 66 88
Industrial Injuries Benefits claims and enquiries
(in North East)
Freepost:
Industrial Injuries Benefits
Jobcentre Plus
Hartlepool Jobcentre
Earlsway
Gateshead
NE92 1AP
Phone: 0845 600 1587
Industrial Death Benefit
Barrow IDB Centre
Jobcentre Plus
Pitman Way
Preston
PR11 2AB
Phone: 0800 279 2322 or 0845 603 1358
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Jobcentre Plus Offices
Newcastle City
1 Cathedral Square
Moseley Street
Newcastle upon Tyne
NE1 1EE
Phone: 0845 604 3719
Textphone: 0845 602 1874
Newcastle East
Coquet House
Clifford Street
Byker
Newcastle upon Tyne
NE6 1PH
Phone: 0845 604 3719
Textphone: 0191 265 1974
Newcastle West
Condercum House
171 West Road
Newcastle upon Tyne
NE15 6PL
Phone: 0191 220 4700
Textphone: 0191 226 0750
A limited Jobcentre Plus service is also provided at Newcastle City Council's Outer West Customer Service Centre at:
Denton Park Shopping Centre
West Denton Way
West Denton
Newcastle upon Tyne
NE5 2QZ
Claims for Jobcentre Plus benefits are processed at the Newcastle Benefit Delivery Centre:
Freepost Plus
RRJR-HRAB-GLUA
Jobcentre Plus
Newcastle BDC
Earlsway
Gateshead
NE92 1BT
Phone: 0845 608 8642
Textphone: 0845 608 8653
Pension Service
Is based in regional offices, but also runs local outreach sessions. Benefits they deal with are listed under the regional office headings below. The Pension Service, on the Directgov website, has details including local outreach sessions (look under 'Local Service Information Points').
From 1 April 2008 combined with the Disability and Carers Service to become the Pension, Disability and Carers Service. Contact details remain the same.
The Civic Centre (phone: 0191 232 8520) or your local housing office deals with Housing Benefit and Council Tax Benefit.
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From 1 April 2008 the Disability and Carers Service, and Pension Service combined, to form the Pension, Disability and Carers Service. The new service deals with Pension Credit, Retirement Pension, pension information, Disability Living Allowance, Attendance Allowance and Carers Allowance. Contact details, and administration of these benefits should not be affected.
Administered by the Service Personnel and Veterans Agency within the Ministry of Defence.
Service Personnel and Veterans Agency
Norcross
Thornton Cleveleys
Lancashire, FY5 3WP
Free helpline:
Phone: 0800 169 2277
Textphone: 0800 169 3458.
Email: veterans.help@spva.gsi.gov.uk
Veterans Agency website
Local Veterans Welfare Service
Wallsend JobCentre Plus
Hadrian House
Station Road
Wallsend
Tyne and Wear, NE28 6HP
Tel: 0191 2952375
Disability Benefits Centres deal with initial claims for disability living allowance and attendance allowance from within their area. At a later stage ongoing claims transfer to the central Disability Benefits Unit (DBU) in Blackpool.
DLA claims
For Tyne & Wear and Northumberland (NE, SR and TD postcodes), are initially dealt with by:
Bootle Disability Benefits Centre
PO Box 30
Chester
CH70 8AN
To obtain a claim pack or enquire about a new or existing claim:
Phone: 0151 934 6000
Textphone: 0151 934 6056
For Co Durham and Teeside (TS, DH and DL postcodes), are initially dealt with by:
Wales Disability Benefits Centre
PO Box 36
Cardiff
CF91 5AT
To obtain a claim pack or enquire about a new or existing claim:
Phone: 029 2058 6002
Textphone: 0292 062 4071
AA claims
For parts of Co Durham, parts of Cleveland, Darlington, Newcastle and Sunderland, claims are initially dealt with by:
Preston Disability Centre
AA Team
Palatine House
Lancaster Road
Preston
Lancashire PR1 1HB
To obtain a claim pack or enquire about a new or existing claim ring the helpline
Phone: 01253 856123
Textphone: 08457 224433
Ongoing DLA and AA claims
Thel Disability Benefits Centres contine to deal with claims for three months after a final decision is made. Claims are then transferred to:
Disability Contact and Processing Unit,
Warbreck House
Warbreck Hill Road
Blackpool FY2 OYE
Phone: 08457 123456
Textphone 08457 224433
Fax 01253 331 266
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Carers Allowance Unit
Palatine House
Lancaster Road
Preston
Lancashire
PR1 1HB
Phone: 0845 608 4321
Textphone: 0845 604 5312
Email: cau.customer-services@dwp.gsi.gov.uk
DWP Carers Allowance e service
Administered by Revenue and Customs
Child Benefit Office
P O Box 1
Newcastle, NE88 1AA
Phone: 0845 302 1444
Textphone: 0845 302 1474
Child Benefit e service
Administered by Revenue and Customs
Guardians Allowance Unit
Child Benefit Office
P O Box 1
Newcastle, NE88 1AA
Phone: 0845 302 1464
Textphone: 0845 302 1474
The NHS Business Services Authority manages the health benefits scheme.
NHS Business Services Authority
Help with Health Costs
Sandyford House
Newcastle Upon Tyne NE2 1DB
Customer enquirey line 0845 850 1166
Monday to Friday 8am to 6pm,and Saturday 9am to 3pm.
Dealt with by Revenue and Customs at:
National Insurance Contributions Office
Benton Park View
Newcastle upon Tyne
NE98 1ZZ
For general telephone enquiries and details of local offices
Phone: 0845 302 1479
Pension Centre
Seaham Pension Service
P O Box 6
Gateshead, NE92 1BF
Phone: 0845 606 0265
Textphone: 0845 606 0285
There are a number of local outreach sessions. Ring the above number for details or check on the Directgov website.
Forecast what state pension contributions a person has already earned and what they will get on retirement.
Phone 0845 300 0168 or check on the Directgov website.
Calculate the age you claim Retirement Pension on the Directgov website.
State Pension claim line
Phone: 0800 731 7898
Textphone: 0800 731 7339
Both lines open 8 am to
;8 pm Monday to Frid ay, 9am to 1pm Saturday
O r check State Pension on the Directgov website.
Administ ered by Revenue and Customs
Tax Credits Office
Preston
Lancashire PR1 OSB
Tax Credits help line:
Phone: 0845 300 3900
Textphone: 0845 300 3909
(Both lines open 8am to 8pm seven days a week)
More information about Tax Credits
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