Advice and Support Workers (ASWs) | Age Concern | Black and Minority Ethnic Community Welfare Rights Service | Citizens Advice Bureau - Central Newcastle | Citizens Advice Bureau - Leukaemia Service | Disability North | Gateshead College | Income Generator Team | Newcastle Law Centre | Newcastle University | Newcastle Welfare Rights Service | North of England Refugee Service | Northumbria University | Pathways Team Advice and Support Workers | Refugee Move on Service | Shelter North East | Shelter Multi-Lingual Service
See also local advice services in Newcastle
The ASW Team is based within Your Homes Newcastle and provides advice and support on debt and benefits. Information on the ASWs are available here.
The Outreach Team of ASWs are based in the local community housing offices and offer a service to current and prospective council tennants. Tenants can make an appointment with their ASW by contacting their nearest community housing office.
Age Concern Newcastle
MEA House
Ellison Place
Newcastle upon Tyne
NE1 8XS
Street map
Phone: 0191 232 6488 (phone enquiry line)
Fax: 0191 235 9925
E-mail: admin@acnewcastle.org
Drop in and telephone advice: Mon - Fri 10 am till 3.30 pm
Information and advice service for older people, their carers, friends and family. Limited casework service on welfare benefits, housing and community care may be available. If demand is too great for the service it may be necessary to refer to other agencies. It is advisable to telephone first.
Newcastle Welfare Rights Service
Callerton House
4 Callerton Place
Newcastle upon Tyne
NE4 5NQ
Street map
Phone: 0191 277 1040
Fax: 0191 277 1044
Monday 1pm -3pm
Wednesday, Friday 9.30am–12noon
Women only advice session
Thursday 9.30am-12noon
Chinese advice session
(Chinese and Mandarin interpreter available)
Friday 9.30am-12 noon
Drop-in session is held at the following location:
Millin Centre
162 Ellesmere Road
Benwell
Newcastle upon Tyne
NE4 8TR
Tuesday 10am-12 noon
Newcastle Welfare Rights Service provide independent and confidential advice, information, casework and representation on benefits and tax credits for individuals from ethnic minorities. Debt advice is also provided with referral to a specialist debt unit if necessary. Urdu, Punjabi and Bengali speaking staff are available. Interpreters of other languages can be arranged. Home visits available by arrangement.
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St. Cuthberts Chambers
35 Nelson Street
Newcastle upon Tyne
NE1 5AN
Street map
Phone: 0844 499 4717
Phone advice from 10am-12 noon on Monday, Tuesday, Thursday and Friday.
Fax: 0191 232 0461
Email: citycab@newcastlecab.org.uk
Website: www.newcastlecab.org.uk/index.html
Monday, Tuesday, Thursday, Fridays 10am-12noon and 1pm-3pm (Drop-in sessions, no appointment is necessary)
CAB provides advice on a full range of subjects. Referrals can be made to the Tribunal Assistance Unit and to the Debt Advice Service.
Gateshead Citizens Advice Bureau
5 Regent Terrace
Gateshead
NE8 1LU
Street map
Phone: 0191 478 5100
Monday to Friday 9am till 4pm
Free advice and assistance for anyone affected by leukaemia or lymphoma – patients, carers, family and friends. Help is available for benefits advice, grant applications, financial issues, housing and employment. Advice provided by telephone and appointment as well as home and hospital visits. This service is funded by the Kay Kendall Leukaemia Fund.
The Dene Centre
Castle Farm Road
Newcastle upon Tyne
NE3 1PH
Street map
Phone: 0191 284 0480
Fax: 0191 213 0910
Text: 018 001 0191 284 0480
E-mail: reception@disabilitynorth.org.uk
Monday, Friday 10am-4pm
Tuesday, Wednesday, Thursday 10am–1pm
Information and advice on all aspects of disability for disabled people, their families and carers. Welfare Rights advice including representation and advocacy. It is essential to book an appointment. Limited home visiting service may be available for people unable to visit Disability North. Disability North is totally accessible.
Student Advice Service
Gateshead College
Baltic Campus
Quarryfield Road
Baltic Business Quarter
Gateshead
NE8 3BE
Street map
Phone: 0191 490 2325
Fax: 0191 490 2313
E-mail: Student.Advice@gateshead.ac.uk
website: www.gateshead.ac.uk
Monday, Friday 9am-4pm
(Phone for an appointment on: 0191 490 2299)
Advice and assistance for students and potential students of Gateshead College. Help available on welfare benefits, student funding, debt and housing (do not represent at tribunals).
The Income Generator Team is formed by Newcastle Welfare Rights Service and the Benefits section of Newcastle City Council. They offer advice (do not represent at tribunals) on benefits and tax credits through drop in sessions held at the City Councils Customer Service Centres and at various community bases across the city. For details of these sessions, please use the contact details shown below. Home visits can also be arranged.
For more information about the team
Phone: Claire Toleman on 0797 6507471 or Peter Scott on 0750 0224928
Email: claire.toleman@newcastle.gov.uk or peter.csc.scott@newcastle.gov.uk
4 The Cloth Market
Newcastle upon Tyne
NE1 1EE
Street map
Phone: 0191 232 4606
Fax: 0191 221 0259
E-mail: cau@ne11ee.freeserve.co.uk
Monday - Friday 9.30am-4.30pm (no appointment needed)
The Centre provides advice on a wide range of subjects including welfare rights (tribunal representation), employment, industrial benefits (redundancy counselling service) and asylum rights advice.
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1st Floor
1 Charlotte Square
Newcastle Upon Tyne
NE1 4XF
Street map
Phone: 0191 230 4777
Fax: 0191 233 0295
E-mail: info@newcastlelawcentre.co.uk
Drop-in sessions - no appointment necessary
Monday 10am-12noon - Discrimination law advice
Thursday 10am-12noon - Immigration and asylum advice
Phone advice line: 0191 261 7016
Monday 4pm -5.30pm - discrimination advice
Thursday 1pm-4pm - general advice
Specialist appointments - phone 0191 230 4777
Monday - Friday 9am-5pm
The Law Centre provides free specialist legal advice and representation for people on low incomes in areas of welfare benefits, housing, employment, immigration and asylum, discrimination law for people who feel they have been discriminated against on the basis of age, disability, race, religion/belief, sex, sexual orientation, human rights law and judicial review. Interpreters available, please book in advance. Home visits can be arranged. Free training can be provided to community organisations and advice agencies. Second tier advice is also provided to other voluntary and statutory agencies.
Student Advice Centre
Union Society
First Floor
Union Building
King's Walk
Newcastle University
Newcastle upon Tyne
NE1 8QB
Street map
Phone: 0191 239 3979
Fax: 0191 239 3986
E-mail: sac.reception@ncl.ac.uk
Visit the website - Live Chat available Mon - Fri 10 am till 4 pm
Wed - 12 noon till 4 pm
Term time only:
Appointments only
Monday 10.15am-12noon, 2pm-4pm
Tuesday, Thursday, Friday 10am-12noon, 2pm-4pm
Wednesday 3pm-6pm
Term time only:
Drop-in session - no appointment necessary
Monday - Friday 12 noon-2pm
Please check as drop-in times may change
Vacation time only:
Drop-in sessions
Monday, Tuesday, Thursday, Friday 11am-3pm
Please check as drop-in times may change
Advice and information for all current and prospective students of Newcastle University. Includes help on benefits and student funding. Advice available via 'Live Chat' on the website. Appointments can be made via email.
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Newcastle Welfare Rights Service provide independent and confidential advice, information, casework and representation on benefits and tax credits. Debt advice is also available with access to a specialist debt unit if necessary. Home visits available by arrangement. You can be referred to NWRS by contacting your social worker, health worker or other professional who is working with you. NWRS also have direct access for those living in the Walker, Scotswood or Newbiggin Hall areas. More information on these services. If you are from an ethnic mi nority t hen you can contact&nb sp; Bl ack an d Minority Ethnic Community Welfare Rights Services.
19 Bigg Market
Newcastle upon Tyne
N21 1UN
Street map
Phone: 0191 245 7301
Fax: 0191 222 0239
E-mail: biggmarket@refugee.org.uk
Visit www.refugee.org.uk
Opening times:
Monday - Friday 9.30 am - 5 pm (drop-in)
1 pm - 5 pm (appointments and emergencies only)
Wednesday pm - closed
Out of hours - 0772 075 8 02
The serv ice provides confidential advice and support on all matters relating to asyl
um seekers and refugees, for example, welfare benefits, immigration, housing, education needs and employment skills. Home visits can be arranged if necessary.
Welfare/International Support Service
Department of Student Services
University of Northumbria
Northumbria Building
Newcastle upon Tyne
NE1 8ST
Street map
Phone: 0191 227 4127
Fax: 0191 227 4553
E-mail sv.welfareInternational@northumbria.ac.uk
Opening times:
Monday 12 pm - 4 pm
Tuesday - Friday 10 am - 4 pm
(Drop-in advice - no appointment is necessary)
Advice and information for all full time and part time current and prospective students of Northumbria University. Includes help on benef its, student funding, student visa renewal (current students only), police registration (current students only), etc.
Your Homes Newcastle
Pathways Team
Council Offices
Gosforth High Street
Newcastle upon Tyne
NE4 5TB
Street map
Phone: 0191 277 1144
Monday to Friday 8.30 am to 4.30 pm
Or speak to the Senior Advice and Support Worker for the Pathways Team on phone number 07815092974
The address given above is not a public office . If you want to s ee a member of the Pathways Team then please ring one of the phone numbers shown above.
The Pathways Team of Advice and Support Workers (ASWs) provide a 'move on ' service primarily to those people who are wishing to move ou t of supported accommodation and into independent living. They also offer a move on service for people who are currently in hospital and cannot return to their homes. The Team is based within
Your Homes Newcastle and provides advice and support on debt and benefits.
Information on the ASWs is available here. Your Homes Newcastle
Refugee Move on Team
Council Office
Gosforth High Street
Newcastle upon Tyne
NE3 1JL
Street map
Phone: 0191 277 1144
Monday - Friday 8.30am-4.30pm
The Refugee Move on Team of ASW's provides support to refugees by providing a 'move on' service. This includes advice on benefits, housing, employment and training. The Team is based within Your Homes Newcastle. Information on the ASWs is available here.
1-2 Blackfriars Court
Dispensary Lane
Newcastle Upon Tyne
NE1 4XB
Street map
Phone: 0844 515 1601
Fax: 0844 515 2914
Monday - Friday 9am - 5pm appointments only
Monday, Thursday 10am - 12.30pm drop in advice
Shelter North East provides independent and confidential advice, information, casework and representation at court on housing and community care issues. This includes advice (do not represent at tribunals) on housing benefit queries or at court on community care issues. The service works across the North East and operates a drop in and appointment service at the main office and various outreaches across Newcastle and the North East.
41 Tamworth Road
Arthur’s Hill
Newcastle upon Tyne
NE4 5AJ
Street map
Phone: 0844 515 2252
Fax: 0844 515 2944
Monday - Friday 9pm - 5pm appointments only
Drop-in session held at the following location
Callerton House
4 Callerton Place
Arthur’s Hill
Wednesdays 9.30am - 12 noon
Shelter North East provides independent and confidential advice, information, casework and representation at court on housing and community care issues. This includes advice (do not represent at tribunals) on housing benefit queries, focusing on those whose first language is not English. The service works across the city and staff speak Sylheti as well as accessing face to face and telephone interpreters. The Mulit-lingual Service operates a drop in and appointment system plus home visits if you are unable to call into the service.
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