New regulations and guidance for adult and children's social care services complaints were released by Department of Health and the Department for Education and Skills at the beginning of August 2006. Our local procedures are currently being reviewed to meet the requirements of the new guidance.

From 1 September 2006 we have been following the new guidance :

Getting the best from complaints - social care complaints and representations for children, young people and others. (doc, 328Kb) - Department for Education and Skills, 2006

Learning from complaints, social services complaints procedure for adults (doc, 12.3Mb) - Department of Health, 2006

To find out what happens when you make a complaint about adult or children's social care services read our leaflet 'Making a complaint to social services'.