Repairs Centre is Newcastle City Council’s call centre for tenants to report repairs to their homes, communal areas and common spaces.

You can contact Repairs Centre by:

Phone: 0845 113 8888

Fax: 0191 277 3674

Textphone: 0191 277 3687

E-mail: repairs@newcastle.gov.uk

We will respond to your email within 10 working days.

Text details of your repair by texting 'FIX' to 80800

Complete the repairs online form.

(please provide your name and address together with a daytime contact number – and details of the repair work you need)

Post, write to:

Repairs Centre
Neighbourhood Services Directorate
Atkinson House
Cypress Avenue
Newcastle upon Tyne
NE4 9JJ

Repairs Centre Opening Hours

Monday to Friday - 8am to 6pm
Saturdays - 8am - 12 noon

Emergency repair reporting by phone at any time.

Please be aware that you may be charged a minimum fee of £40 for any callouts which prove not to be genuine emergencies.