Neighbourhood Services provide a pest control service to treat a variety of common pests, including rats, mice, moles, rabbits, wild cats and a range of insects but not slugs, spiders or woodlice.
Some treatments are carried out free of charge due to legal obligations, whilst others incur a charge.
Q How do I arrange a call out?
A Contact Envirocall on 0191 274 4000.
Our Call Centre staff will take details of the problem and if the infestation is included in the Neighbourhood Services list of prescribed pests they will tell you if there is a charge and arrange an appointment if you wish to go ahead.
Q What happens when Pest Control call out?
A A discreet service is operated – vehicles are not identified as belonging to pest control. Our Pest Control operatives are fully trained and qualified and will carry out treatment in a professional manner.
In many cases, treatment may only take a few minutes and involve the application of industrial insecticide/pesticide which take effect gradually. Other infestations may take longer to eradicate and need several visits. The Pest Control operative will tell you what has been done.
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Q How much does it cost?
A Rat treatments are free (for domestic properties only), but we do charge for other types of pest. Envirocall staff will tell you if any charges are involved.
From 1st April 2009 there is a minimum charge of £63.00 Weekdays and £68.00 Weekends, Wasps £60.00 Weekdays and £65.00 Weekends and Mice £42.00 Weekdays and £45.00 Weekends including VAT per type of pest for private residences.
For larger jobs or preventative contracts the Technician will advise you of the charge, without obligation, after he has carried out his assessment.
Q How do I pay?
A After treatment, you will be asked to sign a form to confirm that work has been carried out to your satisfaction.
You will be sent an invoice, which can be settled by post or at the Customer Service Centre at the Civic Centre.
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Q If the work is chargeable, are there any price concessions for senior citizens and unwaged?
A Neighbourhood Services charges a flat fee to keep costs down and make the service available and affordable to residents.
There are no concessions as the costs are already very competitive.
Q Are the insecticides used dangerous?
A Yes – Instructions will be left with you about the poison used.
If taken internally, follow the guidance note given and seek medical advice immediately. Please keep the ‘Poison Notice’ that the technician will leave you.
If you suspect an accidental poisoning please go to the nearest hospital ‘Accident & Emergency’ department, taking the ‘Poison Notice’ with you.
All the materials we use are the safest available but it would still be wise to go to the hospital.