In North Heaton ward residents have access to Heaton Community Housing Office which provides tenants of Your Homes Newcastle with a variety of functions and services including rent enquiries.  Repairs should be reported via Repairscentre on 0845 1138888.

The ward has two schools, the refurbished Heaton Manor School on Jesmond Park West and also Ravenswood Primary School.

High Heaton Library is located on Newton Place off Newton Road. It is currently being refurbished and will close around June 2007 due to re-open in 2008.  The library offers resources such as free computer and internet access, music Cd's and a meeting room. The library arranges mini bus visits for elderly and disabled users. Councillors’ surgeries are held at the library 6.30 - 7.30 pm on the last thursday of each month (except Christmas and New Year).  

The eastern edge of the ward splits the green space at Iris Brickfield while the south west of the ward borders Jesmond Dene, Armstrong Park and Heaton Park. Heaton Park was formed after Newcastle City Council purchased part of the Heaton Hall estate in 1887.  The same year Sir William Armstrong donated a large area of adjacent land, which became Armstrong Park.  In 1883 Armstrong offered Jesmond Dene, the landscaped grounds to his house, to Newcastle City and this was incorporated with Armstrong Park. Facilities in the parks include a bowling green with pavilion which has an active membership. There are tennis and basketball courts and also an informal football area with permanent five-a-side goal posts.  There is also seating situated along shaded pathways throughout the park. There is currently an allotment site on Crompton Road.

North Heaton is in the east of Newcastle and straddles the Coast Road which is the main traffic artery out of the east of the city. The boundary can be traced by starting at the north east border of the ward and heading west along the Coast Road to number 211. The boundary heads north towards Dimbula Gardens continuing to the rear of the properties on Slingsby Gardens up to Meridan Way. It continues west along Meridan Way then north along Red Hall Drive continuing on to Coach Lane and then south around the rear of the Cochrane Park sports ground, continuing along the rear of the properties on Cornel Road until reaching Benton Road. It then heads north along Benton Road to the roundabout and west along Cragside (odd numbers included). It continues west on to Newton Road (odd numbers included) to the roundabout with Jesmond Park West and then west across Jesmond Dene to the Ouseburn (including Anscomb Gardens). It heads south along the Ouseburn, past Armstrong Bridge to Benton Bank and east along Benton Bank and over the footbridge. The boundary continues south along the top of Armstrong Park and past the allotment gardens to number 231 Heaton Road. It heads north along Heaton Road to Simonside Terrace and east along Simonside Terrace (including odd numbers) to Chillingham Road, where it heads north along Chillingham Road from numbers 203 – 375. It then travels east along Sackville Road then north to Ravenswood Road, via the rear of numbers 360 – 374 Chillingham Road. It continues east along Ravenswood Road to Addycombe Terrace and then south to number 146 Addycombe Terrace. It then travels east into Sackville Road and continues eastwards to the rear of numbers 86 – 224. It then heads north, excluding Whitefield Terrace, and then south including Sackville Road. The boundary then travels east on to the footpath adjoining the East Coast Main Line before finally heading north along the rail line to the intersection with the Coast Road.