This is the home page of the corporate Contact Centre for Newcastle City Council, giving people more of a choice of how, when and where to access City Council services.

Click here to find out more about the Contact Centre.

The Contact Centre is open Monday to Friday from 8am to 6pm, delivering Council and other public services using the telephone, Videolink, email and textphone.  Customers also have the choice to visit one of our Customer Service Centres to see a member of staff face-to-face.

Here are some of the services you can access through the Contact Centre, click on any of the links below to find out how to access these Services:

Newcastle City Council’s Switchboard 
Neighbourhood Helpline
Automated Payment Line
Council Tax enquiries and payments
Pay your Council bills by debit or credit card
Housing and Council Tax Benefit enquiries
Parking Enquiries and  Parking Fine Payment

Contact Centre staff are working hard to achieve the prestigious Customer Service Excellence Standard (formerly Charter Mark) to recognise our excellent service and our commitment to meeting people’s needs.

Use these links to find out more about the Contact Centre in these areas:

Customer Feedback
Performance 
Contact Centre Management Team
Contact Us