This information is for adult service users and carers.
Why do we review your services?
What is a review?
How often will I get a review?
What type of review will I get?
Who will be involved in the review?
What happens if the social worker or social care assessment officer decides I need less services?
We review services to make sure you receive the right services to meet your needs. We also review services because the government requires us to in their guidance, ‘Fair Access to Care Services’.
A review will be arranged by a social worker or social care assessment officer to look at the services you receive to make sure that they are meeting your needs. If you receive care at home services and your needs have changed, we will re-assess them and decide what services you need. Your services may stay the same, you may get more or less services or different types of service . The review will also give you a chance to discuss the quality of care you receive.
You can expect to have a review once a year, whether you receive day services, meals at home, domiciliary care, residential & nursing care. Should you require advice / assistance prior to your scheduled review, you should contact our Adult Social Care Direct Team.
Your review will usually involve a social worker or social care assessment officer visiting you at your home. Situations may occur where the review takes place via telephone, but you will be consulted as to whether you feel a telephone review is appropriate.
The review will involve:
You are the most important person at the review. We will always ask who you wish to be present at the review.
A social worker or social care assessment officer will re-assess your care at home needs. If the social worker or social care assessment officer decides your needs have changed and you need less or more services or you no longer need services at all, we will reduce or increase or stop providing services. Your services may also be reduced or stopped if our eligibility criteria changes. We will talk to you about this at the formal review.
If you are not happy with the decisions made at the review you can talk to the social worker or social care assessment officer. They will answer your questions about your assessment and why you are no longer entitled to the same level of service.
If you are still not happy with the decision you can make a complaint to adult services.
The reviewing team is based at:
Adult and Culture Services Directorate
4-8 Clarence Walk
Newcastle upon Tyne
Phone: 0191 278 8100
Fax: 0191 278 8188
Page last updated: 23 January, 2013