The panel process will be relevant to you if:
Panels are the way we provide access to, and financial support for, certain community care services for adults aged 18 and over. Services not requiring panel approval include nursing care, community care services within your ‘personal budget’, meals at home, and Blue Badges for disabled parking.
What happens at the Care Management Resource Panel?
The panel meets weekly and is made up of social care managers. One person, usually the Social Care Service Manager, acts as chair. The Social Worker / Social Care Assessment Officer will attend the panel and present information based on your individual needs assessment.
The panel will consider this information, as well as making sure that money is spent as effectively as possible to help you achieve your goals.
Possible panel decisions could be:
Services must not start until panel approval has been given. All services are regularly reviewed and may be amended or withdrawn if circumstances change.
If your needs change and your Social Worker / Social Care Assessment Officer thinks that you need alternative services, or more of the same service, a new application must be made to panel to get those extra services.
If you are unhappy with the panel’s decision you may appeal to your Social Worker’s / Social Care Assessment Officer’s Team Manager, preferably in writing. If the matter cannot be resolved at this level, the Team Manager will forward your appeal to the panel chair. If no resolution can be reached at this level, appeals can be considered by the Director of Adult Social Care.
If you remain unhappy with the explanation, you can make a complaint to:
Customer Relations Team
Newcastle City Council
Adult and Culture Services
Newcastle Upon Tyne NE1 1BR
Phone: 0191 211 6340
Fax: 0191 211 4955
Page last updated: 23 January, 2013