There are a number of ways you can contact us if you have any questions about council tax or about your individual account. When you contact us please quote your reference number and the property address concerned.

By phone

On 0191 278 7878 (Monday - Friday 8am - 6pm); your contact department for phoning us is "council tax"

By letter to

Revenues Department
Civic Centre
Newcastle upon Tyne
NE1 8QH

Online

Fill in our online enquiry form which will enable you to give us the relevant information so we can respond to your query.

In person at one of the following customer service centres:

Civic Centre
Barras Bridge
Newcastle upon Tyne
NE1 8QH
Open Monday - Friday 8.30am - 4.30pm except public holidays

East End
83-85 Shields Road
Newcastle upon Tyne
NE6 1DL
Open Monday, Tuesday, Thursday and Friday 8.30am - 4.30pm except public holidays. Closed Wednesdays.

Kenton
Hillsview Avenue
Kenton
Newcastle upon Tyne
NE3 3QJ
Payments - Fridays only, 8.30am - 4.30pm
YHN enquiries only Monday - Friday 8.30am - 4.30pm
You can use free phones and computers to access council services.

Outer West
Denton Park Shopping Centre
West Denton Way
West Denton
Newcastle upon Tyne
NE5 2QZ
Open Monday, Tuesday, Thursday and Friday 8.30am - 4.30pm except public holidays.
Wednesday - YHN enquiries only 8.30am - 4.30pm

West End
Condercum Road
Newcastle upon Tyne
NE4 9JH
Open Monday, Tuesday, Wednesday and Friday 8.30am - 4.30pm except public holidays.
Thursday - YHN enquiries only 8.30am - 4.30pm

There is also a cashiering outlet open between 8.30am to 12noon and 1pm to 4.30 at:

Walker Centre
Church Walk
Walker
Newcastle upon Tyne
NE6 3HR

Page last updated: 19 May, 2014