There are a number of ways you can contact Benefits staff if you have any questions about Housing or Council Tax Benefit.
Phone: 0191 278 7878 (Mon-Fri 8am - 6pm); your contact department when phoning us is "Housing and Council Tax Benefit".
Fax: 0191 277 7600
Email: benefits@newcastle.gov.uk
Write to us at:
Benefits Department
Newcastle City Council
Civic Centre
Newcastle upon Tyne
NE1 8QH
In Person: You can visit any of the Customer Service Centres listed below to speak to a Benefits Officer in person. We're open Monday to Friday 8:30am -4:30pm
Civic Centre Customer Service Centre
Barras Bridge
Newcastle upon Tyne
NE1 8PU
East End Customer Service Centre
83-85 Shields Road
Byker
Newcastle upon Tyne
NE6 1DL
West End Customer Service Centre
Condercum Road
Newcastle upon Tyne
NE4 9JH
Outer West Customer Service Centre
Denton Park Shopping Centre
West Denton Park
Newcastle upon Tyne
NE5 2QZ
Please be advised that from the 01 April 2013, you will no longer be able to see a Benefits Officer at the Walker Centre, Church Walk.
Page last updated: 15 March, 2013
